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Terms & Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern mysantaletter.co.uk relationship with you in relation to this website.
The term “mysantaletter.co.uk” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

– The content of the pages of this website is for your general information and use only. It is subject to change without notice.

– Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

– Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
– This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

– All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

– Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.

– From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

– You may not create a link to this website from another website or document without mysantaletter.co.uk‘s prior written consent.

– Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

  • Please note that mysantaletter.co.uk does not accept returns, exchanges or cancellations on any personalised items.
  • Personalised Items that arrive damaged or incorrect will be replaced.
  • mysantaletter.co.uk has no responsibility to check spelling and grammar of user input text on personalised items. If you notice an error please contact us as soon as possible. If your product has not yet gone to print we can make the relevant changes.
  • Items without personalisation are eligible to be returned and then refunded on receipt of goods within 14 days of purchase, in the condition they were sent out.
  • Please note that the cut off date for UK orders is, Sunday 19th December 2021.
  • Please note that the cut off date for orders anywhere else is, Sunday 5th December 2021.
  • Please note that all UK orders are sent First Class, Royal Mail. There are no options for any other delivery service unless you contact the shop and place your order directly.
  • Orders outside of the UK, made after Sunday 5th December have no guarantee of arriving before Christmas eve and mysantaletter.co.uk is not liable to refund those orders.
  • Orders in the UK made after Sunday 19th December have no guarantee of arriving before Christmas eve and mysantaletter.co.uk is not liable to refund those orders.
  • All product images are the property of mysantaletter.co.uk and cannot be used for any other purpose without our explicit permission.